Accessibility statement for the Primary Assessment Gateway

This website is run by Capita plc on behalf of the Standards and Testing Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The vast majority of our site is compliant with the WCAG 2.1 accessibility standard to AA level. However, we know some minor non-compliances are present and these are detailed further on in this document.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, please contact us at or on 0300 303 3013.

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us at or on 0300 303 3013.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Standards and Testing Agency and Capita plc are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations:

To enforce a controlled timeout of forms, meta refresh value is set to non-zero value which can cause issues with some screen readers. We are unable to resolve this issue without compromising the general usability and security of the solution.

Disproportionate burden


Navigation and accessing information

The site does not contain a site map or table of contents as it is not presenting an informational website in the traditional sense but rather a user account interface and set of transactions driven by web forms. In view of the nature of the application and how it will be used we do not believe a site map is relevant or useful.

Interactive tools and transactions

No issues.

How we tested this website

This website was last tested on 20.11.2019. The test was carried out by Capita plc as part of the Primary Assessment Gateway development.

The site was tested using both an automated tool,sortsite: as well as a more manual assessment by an in-house accessibility expert working for Capita’s web consultancy arm,Orange Bus(

We tested:

our main website platform, available at a service based on a different technical platform but 'skinned' to look like the GOV.UK website.

This statement was prepared on 31 August 2019. It was last updated on 27 November 2019.